Looking For Some Clarification?

Frequently Asked Questions

We didn’t want to say anything, but you did look a little confused… Hopefully all the answers you need can be found here! If not, please feel free to reach out to us with any additional questions you may have.

What is BOO!

A spooky experience unlike any other!

Conceptualized by BAYMO, the creative team behind SNOWDAY and Santaland at Galleria Dallas, BOO! is an indoor, immersive, spooky adventure.  Guests can expect the unexpected as they navigate through mysterious rooms, interactive spaces, and imaginative photo opportunities.

BOO! is more spooky than it is scary.  The “hotel” is dark and contains moments that some might consider frightening, but there is no gore or actors that will jump out at you. The experience is mysterious and offers something for everyone.

 We promise if you check in, you’ll check out!

We recommend purchasing tickets online ahead of time on our ticketing page. To facilitate the best guest experience, tickets are limited and we do expect to sell out, especially on weekends and close to Halloween. You can purchase tickets in person if they are not sold out.

Your ticket includes one-time access to our incredible BOO! exhibit, awesome photo ops, and an adventure like you’ve never experienced. Photos from our three integrated cameras are delivered digitally to your phone for free! You also get the opportunity to shop our gift shop for photo prints and exclusive merchandise. 

We’ve designed the experience to be about one hour, but allow extra time for parking and a short wait to check-in during peak hours.  After all, who knows when you might check out!

Absolutely!  We are incredibly excited about all of the uniquely different photos that you will take at BOO!  Explore and take as many photos as you would like.  (Phones and other cameras are welcome but please no tripods or lighting equipment).   We also have three integrated photo booths with professional cameras and lighting to capture carefully-curated moments that you can share digitally for free, or print in our gift shop.

We are located inside The Galleria Dallas, at the NE corner of Interstate 635 and the Dallas Tollway. We’re on the North end of Level 3 right across from the food place!

13350 Dallas Pkwy
Dallas, TX 75240

Free parking is available in surface lots and parking garages at Galleria Dallas.  The closest parking to us is the orange Garage next to Nordstrom.  

There are restrooms available nearby within the Galleria Dallas. There are no restrooms available inside the BOO! Exhibit.

Yes, Galleria Dallas offers great and diverse dining options!  

We’re open Friday through Sunday in September and every day October 1st through November 2nd. Our hours generally follow Galleria Dallas opening hours but we’ll be staying open later closer to Halloween. To see live availability for reservations, visit our ticketing page.

Tickets start at $25 for adults and $15 for children ages 12 and under. We also offer discounted tickets for seniors and active military. See our ticketing page for detailed information.
Tickets are delivered via mobile, print-at-home, or will-call with matching ID.
We ask that you please arrive within 15 minutes of your scheduled time. If you arrive more than 15 minutes before your scheduled time we may ask you to wait to enter. Allow extra time for parking during busy mall hours.

All sales are final, and tickets are non-refundable. However, if you wish to change from your chosen timeslot, you can exchange your tickets for another timeslot, pending availability. To do so, please email us at boo@theboomont.com

Yes! The majority of the BOO! installation meets ADA standards, and is accessible via wheelchair.
Unfortunately strollers are not permitted. If you think BOO! is appropriate for your little one, we can help you find a spot for it!

BOO! is more spooky than it is scary.  It could frighten some children while others might not be scared at all.  We all know what our kid’s like – are they into a good spooky movie or does it keep them up all night?  In general, our goal with BOO! is to create a different kind of spooky experience that we know people of all ages will have a blast in! 

Unfortunately BOO! is not suitable for pets. Mr. BooMont is allergic to them!

Generally, BOO! is unavailable for private events but we may consider certain after-hours events. To inquire, please email boo@theboomont.com

We accept cash (in-person) and all major credit cards.
You cannot stay the night! But you can check-in and we promise you will check-out!
Yes! But Galleria Dallas house rules prohibit masks other than those used to prevent the transmission of disease. Make-up is always awesome!

Yes. Yes it is.